Garagecabinetsonline Reviews

Ordered a grill one month ago. After two weeks with no information I requested an update. Alex called and emailed me back letting me know it would be an additional two weeks. I had no issue with this and was very pleased with his effort on updating me. Three weeks after that I requested an update, no response. Waited another week and requested another update, again no response. At the one month mark I requested my order be cancelled. Would have been ok waiting a little longer had I gotten a response or update between now and the initial response.

After reading some of these reviews, I am concerned. I placed my order on March 27 and today is now April 13 and I was supposed to have my order in 3 to 5 days. When I call, the voice recorder always says they are closed or it just continues to ring. No response to emails either. ‍

The product I ordered was backordered. Garagecabinetsonline collected the full cost of cabinets I ordered which was close to $5000. I called after over two weeks had passed to check on the status of the order only to learn the product was still not available. At that point, I asked the sales guy, Alex, to refund my payment. Alex, stated he would check the order status again and call me back. That was two days ago. He did not call back. Fortunately, I paid with PayPal and have initiated their problem resolution process.

This company charged my credit card knowing the product was back-ordered, then refused to refund my payment after three weeks had passed without providing any information regarding when the product would ship. Suggest you shop for garage cabinets elsewhere.

Received the 8x8 slat wall promptly upon ordering. Very easy to install. One of my pieces was damaged in shipping. Was able to connect with Alex who quickly had a replacement piece out to me. Love this product and ordered a second wall for the other side of the garage as well!